Delivery charges & information

UK Delivery Options

Standard Delivery

No guarantee of same day dispatch, we aim to send parcels within 48 hours of payment being taken. If you would like a particular service only, please let us know using the 'Delivery Note' section when placing your order.

  • £2.00 - Royal Mail standard service. This service does not come tracked and takes on average 3-5 working days after dispatch. This service is only available for orders which includes 1 road or air transport model only, or that weighs less than 130 grams.
  • £4.00 - Standard Tracked service. We use Royal Mail, Yodel and DPD/Interlink to dispatch parcels on this service. Parcels arrive on average 1-2 days after dispatch. Parcels weighing under 1.8kg are usually dispatched by Royal Mail Tracked 48, while parcels weighing over 1.8kg are dispatched by Yodel 48 or DPD/Interlink.
  • £10.00 - Yodel 48 to Northern Ireland (postcodes beginning with BT). This service is used to send parcels over 2kg to Northern Ireland.
  • BFPO - £2.00 flat postage rate. Surcharge may apply if consignment weighs over 2kg and is not possible to split into smaller separate parcels.

Same-Day Dispatch (Weekends Excluded)

Orders placed before 2PM Monday - Friday qualify for Same-Day Dispatch. Orders placed after 2PM is not guaranteed to leave us on the same day of orders being placed and will leave us the next working day.

For any orders to outlying areas in the UK (postcodes beginning with BT, JE, GY, IM, KW, PO30-41 & ZE), this option is only available for parcels weighing up to 2kg and could incur a delay of up to 2 days.

If you would like a particular service only, please let us know using the 'Delivery Note' section when placing your order.

  • £7.00 - Anytime next day service. We use Royal Mail and Yodel to dispatch parcels on this service and orders arrive the following working day (including Saturdays) before 9PM.
  • £9.00 - DPD/Interlink guaranteed before noon next day service. Orders placed using this service will arrive the following working day before 12PM. Saturdays are not included in this service.
  • £16.00 - Royal Mail special delivery. We use this service for large orders that would need to be sent in 2 parcels.

(Please note that if you have chosen a DCC Fitting service with your order, we cannot guarantee same-day dispatch. However, it will be sent on a next day service once the fitting has been completed.)

Click & Collect

You can place a "Click & Collect" order with us for pick up at our store, 17 Montague Road, WA8 8FZ, Widnes.

We require a £4.00 deposit for this service, which will be refunded on your card when you collect your order.

Click & Collect orders are usually ready for collection within 24 hours, and is only available for orders up to £500. We will contact you when your order is ready for collection.

When you come to collect your order, please bring with you the card that you used to place your order and one form of photo ID.

International Postage Rates

International parcels are dispatched by Royal Mail, Interlink or DHL. Customers not living in EU countries can deduct 1/6th VAT (Value Added Tax) from the total price of the goods. This excludes printed materials like catalogues which are exempt from VAT.

Please note that we are unable to send any liquids overseas due to security risks.

All overseas shipping options are cost based on the weight and value of the goods ordered. The Royal Mail standard Airmail service does not have tracking number or signature requirement. Signed for Airmail services are typically £3.50 extra per parcel, tracking is only available while the parcel is in the UK and a signature will be required upon delivery. Please note in the event we cannot ship your parcel using the service you have chosen, we will contact you and let you know.

To see delivery cost estimates, add the items to your cart, proceed through our checkout pages and you will be given a list of the different pricing and delivery options available for the country you want your parcel shipped to. You do not have to complete the order, or transfer any payment to be able to see this information.

  • BFPO - £5.00 flat postage rate. Surcharge may apply if order is more than 2kg and is not possible to split into smaller parcels.
  • ROW - Charged at cost and value of goods.

 

In the event you do not receive your parcel within 20 working days if you are an EU customer, or 25 working days after dispatch outside of the EU, please contact us on +44151 733 3655 or info@hattons.co.uk.